Calvin Cline

Position: Field Service Technician

Years in industry: 10 years

Previous Laundry Equipment experience:

Troubleshooting, Repairs, Preventative Maintenance, Deliveries, Installing Equipment

 

What’s your go-to move when a customer needs help fast?

I recognize that this is important, figure out what is really causing the issue, and come up with a quick fix or a timeline for when I can sort it out.

What’s one thing people would be surprised to learn about your role?

People might be surprised that being a laundry field service tech isn’t just fixing machines. It’s also about understanding how they work and using data to prevent problems!

What’s the best part of helping customers day to day?

The best part is the feeling you get from turning a stressful machine breakdown into an easy, smooth day for the customer.

What’s a small win on the job that always makes your day better?

A little win that always brightens my day is figuring out a tricky mechanical or electrical problem on the first go.

 What do you enjoy most about your work? What I love most is getting to solve problems hands-on and learning something new every day. Plus, it’s awesome working with great people at a fantastic company!